Bayside Sports Medicine Group is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose and safeguard personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records Act 2001 (Victoria).

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Who We Are

Bayside Sports Medicine Group
Address: Shop 4, 18–34 Station St, Sandringham VIC 3191
Phone: (03) 9598 8221
Fax: (03) 8672 0436
Email: baysidesportsmedicine@gmail.com
Website: www.baysidesportsmedicinegroup.com.au
ABN: 79 403 539 139

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What Information We Collect

We may collect the following types of personal and health information:

• Name, date of birth and contact details

• Medical history and health information

• Diagnosis, treatment and clinical notes

• Referral information from healthcare providers

• Medicare or private health insurance details

• Appointment and billing information

• Information submitted via website forms or email

Health information is considered sensitive information and is only collected where necessary to provide healthcare services.

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How We Collect Your Information

We collect your information:

• When you register as a patient

• During consultations and treatment

• From referring practitioners

• Through our website and online booking systems

• Via phone, email or written correspondence

Where possible, we collect information directly from you.

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Why We Collect Your Information

We collect your information to:

• Provide physiotherapy and allied health services

• Assess, diagnose and treat your condition

• Communicate with healthcare providers involved in your care

• Manage appointments, billing and administration

• Improve our services

• Meet legal and regulatory obligations.

 

Use and Disclosure of Information

Your personal and health information will only be used for the purpose for which it was collected or a directly related purpose.

 

We may disclose your information to:

• Your GP, specialist or referring practitioner

• Other allied health professionals involved in your care

• Medicare, private health insurers or compensation bodies

• Hospitals or medical providers (with your consent)

We do not sell or rent your personal information to third parties.

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Overseas Disclosure

Bayside Sports Medicine Group does not routinely disclose personal or health information overseas. If overseas disclosure is required (for example, through secure cloud-based systems), we will ensure appropriate safeguards are in place in accordance with Australian privacy laws.

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Data Security

We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access. 

Security measures include:

• Secure electronic medical record systems

• Password-protected access

• Restricted role based staff access to patient information

• Physical records converted to system and paper shredded.

 

Data Retention

We retain health records in accordance with the Health Records Act 2001 (Victoria):

• Adults: minimum 7 years from last consultation

• Children: until age 25

After this period, records are electronically archived.

 

Access and Correction

You have the right to request access to your personal or health information and request corrections if required. Requests should be made in writing to baysidesportsmedicine@gmail.com.

 

We may charge a reasonable administrative fee for retrieving and copying records. Access may be refused in limited circumstances permitted by law.

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Website Privacy and Cookies

When you visit our website, we may collect information such as:

• IP address

• Browser type

• Pages visited

• Session and device information

We may use cookies and analytics tools to improve website performance and user experience.

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

 

Data Breaches

If a data breach occurs that is likely to result in serious harm, Bayside Sports Medicine Group will comply with the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

 

Complaints

If you have concerns about your privacy, please contact us:

Email: baysidesportsmedicine@gmail.com
Phone: (03) 9598 8221

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Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.